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Treating Customers Fairly

Treating customers fairly is part of the ingrained culture of our company.

 

Saffron Hospitality Finance's customers can be assured that they are dealing with a company that puts their customers first.

 

We ensure that we are arranging the most appropriate solutions for our customers by firstly making sure that we fully understand their needs and then picking the most suitable product from our "whole of market" panel of lenders.

 

Our customers are kept informed at all stages of the process and all different options will be given by providing clear information.

 

At Saffron Hospitality Finance we do our utmost to provide the best possible service, however if you feel that you have been treated unfairly then please contact us:

 

Complaints Officer

Saffron Hospitality Finance 

c/o SME Business Finance Ltd

6 Sutton Plaza

Sutton Court Road

Sutton

SM1 4FS

 

email: sales@smebf.co.uk

telephone: 020 8652 7666

 

We will acknowledge your complaint within 72 hours and aim to have it resolved within 14 days.

 

If you are still dissatisfied then you can contact the Financial Ombudsman 

Saffron Hospitality Finance is a trading style of Finance Broker Ltd, authorised and regulated by the Financial Conduct Authority FRN 924962 as an Appointed Representative of SME Business Finance Ltd FRN 703334

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Lenders may pay us commission for introducing you to them. Different lenders may pay different commissions for such introductions. The amount of commission received varies depending on the terms of your agreement which may have an impact on the total cost of credit.

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